RichWay International, Inc. offers a wonderful lifetime warranty exchange policy. You can return your old product and receive 50% discount towards new product purchase, even towards a different product. The lifetime warranty applies only to the person originally registered as purchaser of the product.
| PRODUCT | 1 – 2 MONTHS | 2 MONTHS TO 1 YEAR | 2nd YEAR |
3rd YEAR | 4th to 30th YEAR |
| BioMat Mini | FREE PICK-UP
FREE REPAIRS FREE RETURN |
CUSTOMER TO SEND
FREE REPAIR FREE RETURN |
$40.00 | $80.00 | $120.00 |
| BioMat Pro | $60.00 | $120.00 | $180.00 | ||
| BioMat Single | $60.00 | $120.00 | $180.00 | ||
| BioMat Queen | $80.00 | $160.00 | $240.00 | ||
| BioMat King | $100.00 | $200.00 | $300.00 | ||
| Alkal-Life | $240.00 | ||||
| Rejuvena | $50.00 | $100.00 | $150.00 |
* Note: If problems do occur it is most likely with the controller, which is a very small part to ship.
Only the original buyer of the product can call to get the warranty service.
Richway International provides repair and warranty service for our products. In order to better serve you, a Return Merchandise Authorization (RMA) number is required. You may obtain this number by calling our customer service center at:(808) 589-2800 or by sending an e-mail to customerservice@richwayusa.com detailing the problem you are experiencing.
Below is where you can find additional and more specific information about the Biomat.
A Triathelete